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Home > About Gemini > Motorist Assurance Program (MAP)

About Gemini

MAP's Mission | MAP Pledge Assurance
MAP Service Recommendation Process Flowchart

The Motorist Assurance Program is a network of more than 40 of the most recognized names in the automotive maintenance and service industry and their suppliers. Like MAP, Goodyear and Gemini's™ mission is to strengthen the relationship between the consumer and the auto repair industry. The network encourages and supports consumer education so that motorists take greater responsibility for their vehicles. At Gemini, we follow MAP's vehicle service recommendation process, and fully endorse MAP's mission and beliefs, listed here:

	MAP's Mission:
	Strengthen the relationship between motorists and the auto service industry.
	Improve communication and trust through the creation of industry standards.
	Encourage, support and develop consumer education programs.

	MAP Pledge of Assurance:
	Our commitment is to offer a written estimate for repairs. All repair recommendations will be explained. Recommended repair work will be based on system failure; improving system performance; or preventive maintenance, according to accepted industry standards.
	We will offer written estimate, including the reason for the repair. No work will be performed without your prior authorization.
	We will employ personnel trained in accordance with MAP Standards of Service, who are qualified to perform an inspection based on MAP Uniform Inspection and Communication Standards.
	We will include a written warranty at no extra cost.
	We will employ personnel trained in accordance with MAP Standards of Service, who are qualified to perform an inspection based on MAP Uniform Inspection and Communication Standards.
	We will provide dispute resolution services at your request. Should you ever become dissatisfied with the resolution proposed by a member facility, (concerning its performance in meeting the requirements of the program), the dispute would then be submitted to an independent board at no cost to you.


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